FAQ – Rebound

FAQ

No, you do not need to create an account to place an order. You can submit the order and track it using your email address and tracking number. However, we recommend creating an account to benefit from order updates, faster payment, and adding your favorite products to the Wishlist.
You can subscribe to our newsletter by creating an account on the homepage of the website. After that, you can modify your email preferences in your account to receive our updates, fashion trends, and exclusive offers.
You can click on "Forgot My Password" on the login page and enter your email address. You will receive an email with a link to reset your password.

Choose the category or item from the top navigation menu or search for your favorite product in the search box.
Select the desired product and click "Add to Cart", then proceed to the cart to view the order summary and make the payment.
Log in to your account or complete the order as a guest if you haven't created an account.
Enter the shipping address, payment method, and delivery details to confirm the order. We will confirm and prepare the order for shipping, and then it will be sent to you. You will receive updates on the status of your order until it is delivered.
Yes, you can place an order through the website. If you need assistance, the customer service on the website is happy to help you.
Yes, you can cancel or modify some items in your order, but you must do so before the order is processed for shipping.

MADA
Visa cards
MasterCard cards
Apple Pay
In addition, we collaborated with Tamara and Tabby services to provide the option of installment payments.

Absolutely. We securely and confidentially store your personal data and do not share it with any party without your consent or through illegal means.

We Ship worldwide.
The refund will be processed within 14 days of the refund transaction.
Please contact customer service via live chat or WhatsApp and provide a picture of the damaged product you received.
The delivery time usually ranges from 3 to 7 business days.

Please contact customer service via live chat or WhatsApp and provide a picture of the wrong product you received.
The shipping cost within Saudi Arabia is 19 SAR, and in GCC and wide world is 99 SAR
After your order is confirmed, it will be dispatched within 3 business days, and you will receive an email with the tracking number and expected arrival date.
The digital invoice will be sent to the email address you provided (if there is any issue, please contact the customer service team).

Yes, you can get a refund if the product is defective.
Return:
You can return any product you are not satisfied with, except for items that fall under the company's non-returnable policy, such as underwear and products in contact with sensitive body areas.
For approved return requests, you can receive the refund amount in your Rebound wallet, or the account used for payment.
Exchange:
When initiating an exchange process, you can exchange any product you ordered for another product, considering price differences and applicable delivery fees. However, all items that fall under the company's non-returnable policy, such as underwear or products in contact with sensitive body areas, are excluded.
The product must be in its original condition. Maintaining the original condition of the product requires that it is unused, completely intact, unwashed, and free from any damage, tears, or dirt. All tags, labels, and care instructions must be attached, and the product must be in the original packaging it was sent in.
Yes, if the product is damaged due to manufacturing defects or shipping mishaps, you can get a refund for the shipping costs associated with returning the product to the store.

After 14 days from the order delivery date, no replacement or refund requests will be accepted according to Rebound's return and refund policy.
Customers are entitled to one free exchange or return per order. Additional exchanges within the same order will incur an extra 19 SR for every additional exchange and return within the same order.
When exchanging products outside Saudi Arabia, the customer is responsible for covering the exchange costs, including:
1- Customs Duties
2- Shipping Costs
3- Shipment Weight
During promotional periods, such as "buy 2 get 1" offers, customers may only exchange items for different sizes. If a return is necessary, all items included in the offer must be returned.

Shopping and Ordering