Return and Refund
Return and Refund Policy:
At Rebound, we value your satisfaction and always strive to provide high-quality products that meet your needs. If you are not satisfied with your purchase for any reason, we offer a free return policy without any questions asked. This policy enables you to exchange or return products ordered from Rebound in case of manufacturing defects. Rebound will bear the shipping costs for returns due to manufacturing defects, and the refund will be credited to the payment account within 10-14 business days upon receiving and inspecting the product.
You can request a product replacement or refund within 72 hours from the time of order delivery.
The product must be in its original condition. This requires that the product is unused, undamaged, unwashed, and free from any tearing or soiling. It should include all tags, labels, and care instructions attached to it. Additionally, the product should be in its original packaging as shipped.
Underwear, socks, and swimwear cannot be exchanged or refunded, except in the case of manufacturing defects.
You can initiate the request either via WhatsApp at +966506188080, or by emailing Support@rebound.net. The request will be reviewed by the Rebound team for approval. Once approved, the request will be processed directly, which may take 5-10 business days.
The shipping costs for products to be replaced or returned will be borne by the customer unless there are manufacturing defects or incorrect product shipments.
If the request for refunding the product's value is approved, the refund will be credited to the payment account within 10-14 business days from the date of receiving and inspecting the product.
If you wish to exchange the product for another one, the alternative product(s) should be of the same value or higher.
Make sure to contact customer service within 72 hours of the time of order delivery, and the support team at Rebound will guide you regarding the procedures for returning, replacing, or refunding the product.
Please review the Privacy Policy and Terms of Use for more information on purchasing through the Rebound website. If you have any further inquiries regarding returns and refunds, please contact customer service, and we will be happy to assist you.